Solve buying issues

If you have placed a bid by mistake, you can withdraw it under certain conditions. If all the conditions are met, you can cancel your bid easily on the item page. The following criteria have to be met: This is an auction sale The sale is still ongoing The bid was placed less than 24 hours ago You are the only bidder You have not reached the maximu

The seller will have to cancel the sale on the website. They have the right to evaluate you negatively, as the sales contract has been breached. If you have placed a bid by mistake but are unable to cancel it through the sale page, it is because you do not, or no longer, meet all the conditions for cancelling your bid. If this is the case, the butt

This article covers the following topics: Why are there purchase limits? How is it possible to remove these limits? Why are there purchase limits? The limits are intended to protect you personally and to protect our sellers. In addition, purchase limits enable us to reduce the risk of unpaid items. The limits are not intended to penalise you and

If you have erroneously indicated that you have received an item, the transaction will show up under the tab “Received” of your purchases page and the “Item received” icon will be checked. To no longer indicate having received an item Go to the page “My purchases: Received” Select the transaction and click on the “Item received” iconThe transactio

If you face difficulties with your seller, you can initiate a dispute. This functionality enables members to resolve their misunderstandings and provides them with an opportunity to express their point of view.When you initiate a dispute, you will be in direct contact with the seller.The Delcampe Team will only be informed of the dispute and of you

An item purchased can only be paid for if you have received a request for payment from your seller. The seller has 7 days from the end of the sale to send the payment request.Until you receive it, the transaction remains in the “Pending invoicing” tab. By clicking on “Request invoice”, you let your seller know that you wish to pay him. After 7 days

Delcampe lets you initiate a dispute if you don’t receive your lot after paying the seller.When you initiate a dispute you will be in direct contact with the seller.The Delcampe Team will only be informed of the dispute and of your need for assistance if you request mediation. The seller agrees to send you the lot within 14 days of receiving paymen

Delcampe provides the option of initiating a dispute if the lot you receive doesn’t match its description.When you open a dispute, you will be in direct contact with your seller.The Delcampe Team will only be informed of the dispute and that you need help if you request mediation.By default, a dispute is opened for an entire payment request (all it

Delcampe lets you initiate a dispute if you receive a feedback which you believe is unjustified.When you open a dispute, you will be in direct contact with your seller.The Delcampe Team will only be informed of the dispute and that you need help if you request mediation. By default, a dispute is opened for an entire payment request (all items in th

This article covers the following topics: My seller’s account is suspended. My payment has not been sent My seller’s account is suspended. My payment has been sent My seller’s account is closed. My payment has not been sent My seller’s account is closed. My payment has been sent   My seller’s account is suspended. My payment has not been sent Pu

When you put a seller on the blacklist, you will no longer see the items they put up for sale. There are several options open to you: Via the “My blacklists: sellers" page Via a search or category page Via an item page Via the “My blacklists: sellers" page Go to the "My blacklists : Sellers" page Click on "Add a seller" Enter the seller’s nickna

The Delcampe website offers you a direct access to collectables from all over the world. You will sometimes notice descriptions of items in a different language than yours. This is why an automatic translator is available on the website pages. In addition, you may need to communicate with your seller in a language other than your own. This article